MULTI-LOCATION & FRANCHISES
The right answer for the right location.
Keep your brand recognizable while giving each connected account its own hours, services and contact information.
Sample comment
Is your north location open on Saturday?
Use your approved facts and tone
Suggested reply
Our north location is open Saturday from 9 to 4.
Based on sample location informationYour voice. Your rules. Your control.
Consistent tone. Accurate local information.
Give each account its own local facts
Use the right location’s contact links
Roll out with a defined review process
Check the account before answering.
Set hours, services and approved links individually for each connected account. Begin with one location and a clear review process, then expand once the results match your expectations.
Try the Sample InboxA PRACTICAL EXAMPLE
Local facts. A consistent brand.
Illustrative example. Adapt facts and instructions to your account.
- Comment
- Is your north location open on Saturday?
- Selected account
- North location; sample Saturday hours are 9 to 4.
- Draft
- Our north location is open Saturday from 9 to 4.
- Check first
- Do not use another location’s hours or assume shared profiles update automatically.
01 / MULTI-LOCATION & FRANCHISES
Keep local details current.
Set account-specific hours, services, contact details and approved links. Keep that information current so replies reflect the location the customer is asking about.
02 / MULTI-LOCATION & FRANCHISES
Keep the brand recognizable.
Use consistent tone and reply guidance across your accounts, with local details where they matter. Review drafts and refine future answers with feedback.
03 / MULTI-LOCATION & FRANCHISES
Start with a focused rollout.
Begin with one location and a clear review process. Contact us to discuss your account and team access needs before expanding across a group. Dedicated franchise hierarchies and centrally synchronized profiles are not included.
Can each location have different information?
Each connected account has its own guidance. Add that location’s hours, services and approved contact details, and check the selected account before editing.
Does one change update every location?
No. Centrally synchronized profiles and a dedicated franchise hierarchy are not included. Keep account information current individually.
How should we roll this out?
Start with one eligible account, review the drafts and establish your guidance. Discuss account and team access needs with us before expanding across a group.
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