MEET YOUR COMMENT TOOLKIT

A helpful agent.
Your rules.

Put your knowledge to work in the comment section. Choose the tasks your agent handles and the conversations that need you.

Try the free demo

Social Response AgentIllustrative example

Before feedback

“We sincerely appreciate your valued inquiry.”

“Keep it to one friendly sentence.”

After applying the guidance

“Thanks for asking! Happy to help.”

One submission guides future replies

Your voice. Your rules. Your control.

Your everyday comment work

A helpful reply. In your voice.

Give your agent the facts and tone you want it to use. Review suggested replies, then choose which everyday conversations it can handle.

Use approved business information
Review and edit before sending
Give feedback to improve future replies

Explore reply to comments

Your voice. Your workflow.

Explore each part of the product in detail.

AI replies

Useful replies start with knowing your business.

Give the agent your facts and voice. Review its drafts, make adjustments and choose how eligible comments are handled.

Explore feature Comment moderation

Keep the useful conversations in view.

Set rules for unwanted comments, review decisions and give genuine complaints the attention they deserve.

Explore feature Comment inbox

A clearer place to work through comments.

Read the conversation, review the suggested response and decide what happens next from one workspace.

Explore feature Brand voice and feedback

Tell your agent how you would say it.

Set your everyday tone, add useful business facts and give direct feedback when a reply needs a different approach.

Explore feature Temporary campaigns

Give the right conversation a timely next step.

Share a relevant link for a limited time: a video, newsletter, event, product page or useful resource.

Explore feature Reply automation

Set the rules. Keep the ability to step in.

Choose how eligible comments are handled, review the results and pause automatic activity when you need to.

Explore feature Activity insights

See the work recorded by your agent.

See recorded replies, skipped comments and actions that need attention. Check account health when something interrupts the workflow.

Explore feature Team access

Let someone help without sharing your login.

Bring an invited teammate into the comment review workflow with their own verified email sign-in.

Team access requires activated and verified email sign-in.Explore feature Messaging

Manual messaging is being tested.

Manual Facebook and Instagram messaging is being prepared for connected accounts with the necessary permissions.

In testing. Not part of the broadly available offer.Explore feature

Teach your agent how you talk.

Start with the facts. Add your tone. Keep improving with feedback.

Your business factsSample setup

Approved business facts

Open Monday–Saturday. Shipping across Canada.

Saved to the selected account’s profile

What we offer

Shipping and return information

Step 1 of 4

Step 1

Give it something useful to work with.

Add the information your audience needs: what you offer, common questions and the facts your agent should use.

1 / 4

Know what you can connect.

Facebook and Instagram are the commercial focus. YouTube is an existing owner integration. TikTok awaits approval; LinkedIn and Google Reviews are in development.

Platform details and availability

See what you could take
off your plate.

Try reviewing a reply in the sample inbox.

Try the free demoNo account needed. Nothing gets posted.