BRAND VOICE AND FEEDBACK
Tell your agent how you would say it.
Set your everyday tone, add useful business facts and give direct feedback when a reply needs a different approach.
“We sincerely appreciate your valued inquiry.”
“Thanks for asking! Happy to help.”
One submission guides future repliesYour voice. Your rules. Your control.
01 / BRAND VOICE AND FEEDBACK
A voice profile with real direction.
“Friendly” can mean different things to different businesses. Describe the length, formality and language that fit yours. Add the facts you want the agent to use and the things it should never promise.
- Choose short, direct replies or a more conversational style.
- Explain how you use emojis and familiar phrases.
- Add clear boundaries for uncertain answers.
02 / BRAND VOICE AND FEEDBACK
One submission is enough.
Reply Feedback means telling the agent what was wrong with a specific reply and how to do better next time. Open feedback on the comment, write the adjustment and submit it. There is no second step to turn that feedback into guidance for future replies.
03 / BRAND VOICE AND FEEDBACK
Keep long-term guidance and short-term campaigns distinct.
Your everyday instructions describe how the account responds. A temporary campaign adds time-limited context for a link or announcement. Keep permanent facts in the profile and use campaign dates for information that should expire.
04 / BRAND VOICE AND FEEDBACK
Check the effect in a sample conversation.
In a connected account, use Try a comment to inspect a generated draft before you rely on new guidance. An instruction can improve direction without guaranteeing perfect wording every time. Review examples, make a precise adjustment and test again.
See the workflow.
A short, silent illustration of the steps you take.
Does submitting feedback train a new AI model?
No. Submitting feedback immediately saves instructions the app can use in future replies. It does not retrain an AI model.
What is good feedback?
State the problem and the preferred behavior. For example: “Do not say we are open on Sundays. We are open Monday through Saturday.”
Is feedback shared across all accounts?
Feedback is associated with the selected connected account. Check that account before submitting a correction.
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Try reviewing a reply in the sample inbox.
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